FAQ

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We guarantee that your security is of the utmost importance to us.

As you go through the checkout process, all of your information is encrypted using COMODO SSL technology.

Your credit card information is entered on the Paypal website and is not available to Everything Feng Shui nor any of its consultants or staff. Your details are processed to authorise your payment amount in the same way utilised by major retail outlets, with Everything Feng Shui being notified of the success of this transaction in real time (i.e. as soon as your order arrives in our inbox).

When you have an unbroken key or closed lock in the address bar of your browser you know that your connection is secure. Another indication is when the URL at the top of your browser begins with “https” instead of “http” – this indicates the use of the secure server.

Everything Feng Shui is not responsible for events arising from unauthorised access of the information you provide.

If you prefer not to enter your credit card information online, you can also choose to pay by phone, fax, or post. You can call the staff at Everything Feng Shui on 0411 434 696. We are open during normal business hours Monday to Friday and a staff member will gladly take your call.

Standby IT Pty Ltd is trading as Everything Feng Shui.

Absolutely. We do not sell or give away your details to any third party. Everything Feng Shui uses the information collected for registration purposes. If you have any concerns please don’t hesitate to call.

Items must be returned within 7 days of receipt. All returns must have a return authorisation number. Please call, fax or email for authorisation and provide a complete explanation for requesting a return. When shipping items back, please include:

  • Invoice number and date
  • Reason for return
  • Request for credit or replacement
  • Return authorisation number

A restocking or handling fee may be charged at our discretion. We will gladly replace or credit items which are defective or shipped in error.

Please call for prior approval.

Everything Feng Shui provides next-day shipping service.

If your order is placed prior to midday (EST) your order for items which are in stock are shipped out the same day. Only the items we have in stock are listed for purchase on our online shop. If for some unforeseen reason there is an issue with supply then you will be advised immediately.

Within Australia you can receive your order as quickly as the next working day or up to ten (10) days for more remote areas. For example; orders placed for Sydney, Brisbane or Melbourne metro areas can be received the next working day. All other areas may be up to (but not necessarily) ten (10) working days.

For orders Australia wide we use the services of Australia Post.